Elevate your messaging with rich media by creating and sending an MMS in just a few simple steps. Whether you're uploading an image as-is or customizing it with text and personalization, this guide walks you through the entire process - from uploading and editing to adding text and launching your campaign. Before you begin, check out the best practices for creating an MMS to ensure the best results.
In this guide:
Uploading your image
Navigate to Campaigns.
Click New Campaign > Picture text MMS or SMS/MMS to landing page.
On the SMS/MMS step, in the right-hand panel, within the text area, select the Insert image icon.
Drag and drop your image into the upload area or browse from your computer.
Once uploaded, click Done in the top right corner to send the image as is with its original resolution. If you’d like to edit or add text to your image (which may affect the resolution and image quality), follow the steps below.
Top tip: If you don’t have an image and want to use a solid color background with text, skip the upload step and go straight to the Edit image tab.
Editing your image
Editing your image may adjust the resolution, so send yourself a test message to review it before sending it to customers.
Go to the Edit image tab.
If your image exceeds 1920 x 1920 px, it will be resized to fit the closest canvas.
Choose a preset canvas size (we recommend a square or the closest possible ratio for the best viewing experience) or set a custom size.
To resize, click and hold the resize icon in the top right corner of the image.
To reposition, click and drag the image.
You can also add a color overlay or background color and rotate your image as needed.
You can now add text to your image or, if you're satisfied, click Done in the top right corner.
Adding text
Enter your text into the text area.
To add personalization, click the Personalize button and select a field. Be sure to set a default value for contacts missing that data.
Highlight text to adjust formatting.
To resize the text area, click and hold the resize icon in the top right corner of the text.
To reposition, click and drag the text.
When you're satisfied, click Done in the top right corner.
Sending your MMS
Once you're happy with your MMS, click Next in the top right corner.
In the Audience step, select your audience and click Next.
In the Review step, check the cost and send a test to your device to ensure everything looks good.
Click Send/Schedule and follow the steps to launch your MMS campaign.
FAQs
What plans support personalized picture messaging?
This feature is available on Growth, Premium, and Custom plans. It is not supported on the Starter package. To access it, you'll need to upgrade or contact our team.
What is the cost of sending a personalized picture message?
The cost is the same as a standard MMS - 3 credits per message sent to a contact.