Auto-recharge helps keep your messaging running smoothly by automatically topping up your account when your credit balance gets low. This ensures you don’t have to worry about running out of credits during high-volume periods.
The basics
Auto-recharge is a feature that automatically purchases credits for your Mobiz account when your balance drops below a set threshold. You choose:
The low credit amount – the balance at which Mobiz will auto-recharge
The recharge amount – how many credits to purchase when auto-recharge is triggered
For example:
If you set your low credit amount to 200 credits and your recharge amount to 1 000 credits, Mobiz will automatically purchase 1 000 credits whenever your balance falls below 200.
How to set up auto-recharge
Navigate to the Account management > Plan details and billing page
Select the profile menu dropdown and click View on the plan details section
Scroll to auto-recharge
Found below the credits section on the left hand side.
Enable auto-recharge
Toggle the auto-recharge switch to On.
NB: You will need a valid card added to your account before enabling auto-recharge. Add or edit your payment method on the right hand side of the page.
Set your low credit and recharge amounts
Low credit amount: When your balance falls below this, auto-recharge is triggered.
Recharge amount: The number of credits to buy each time.
Benefits of using auto-recharge
Keep your campaigns running: Avoid delays due to low credit.
Hands-free credit management: Set it up once and let Mobiz take care of it.
Troubleshooting auto-recharge
If your auto-recharge fails (e.g., due to insufficient funds or a declined payment method), we’ll notify you by email. You’ll have three attempts to fix the issue before auto-recharge is paused.
To resolve this:
Update your payment method on the Account management > Plan details and billing page.
If fixed after your third attempt you will need to return to Auto-recharge settings and click Retry button to reattempt the charge.
Need help? Contact us at support@getmobiz.com