Skip to content
English
Create a Support Ticket
Contact us
  • There are no suggestions because the search field is empty.

How to unmark text message as "SPAM"

Apple & Google messaging apps can filter texts to junk folders despite your customers giving explicit opt-in consent.

How to unmark text message as "SPAM"

It's important to note that is a possibility and to our knowledge do not expect it be to taking place at an alarming rate but for sake of transparency and ensuring for the most important use-cases if it comes to your attention how to deal with it.

Below are quick step-by-step instructions that you can guide your customer(s) through if they report to you that they cannot receive text messages despite opt-ing in or even texting in a keyword again and again.

In Google Messages

  1. Open Google Messages

  2. Tap your profile photo or icon More options

  3. Tap Spam & blocked

  4. Tap More options

  5. Tap Blocked contacts

  6. Find the contact in the list and tap Remove

  7. Tap Unblock

On an iPhone

  1. Tap Filters in the top-left corner of the conversation list

  2. Tap Unknown Senders

  3. Add the sender to your contacts or reply to the message to make them a known sender

Tap Filters in the top-left corner of the conversation list

Tap Unknown Senders

Add the sender to your contacts or reply to the message to make them a known sender

Pro Tip: To help avoid this from happening in the first place, we highly recommend on your first welcome text message for new opt-ins or first campaign on Mobiz that you have the primary Call-To-Action be saving your number in your customer's phone.

Company Name: Save this number in your phone so you don’t miss out on exclusive deals, updates, and reminders. We’re thrilled to have you here!

Reply STOP to opt-out.