It's important to note that is a possibility and to our knowledge do not expect it be to taking place at an alarming rate but for sake of transparency and ensuring for the most important use-cases if it comes to your attention how to deal with it.
Below are quick step-by-step instructions that you can guide your customer(s) through if they report to you that they cannot receive text messages despite opt-ing in or even texting in a keyword again and again.
In Google Messages
Open Google Messages
Tap your profile photo or icon More options
Tap Spam & blocked
Tap More options
Tap Blocked contacts
Find the contact in the list and tap Remove
Tap Unblock
On an iPhone
Tap Filters in the top-left corner of the conversation list
Tap Unknown Senders
Add the sender to your contacts or reply to the message to make them a known sender
Pro Tip: To help avoid this from happening in the first place, we highly recommend on your first welcome text message for new opt-ins or first campaign on Mobiz that you have the primary Call-To-Action be saving your number in your customer's phone.
Company Name: Save this number in your phone so you don’t miss out on exclusive deals, updates, and reminders. We’re thrilled to have you here!
Reply STOP to opt-out.